PRIVACY POLICY
Privacy Policy
Al-Mohtaseb Trading Company
Website: https://al-mohtaseb.com
Al-Mohtaseb Trading Company (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Saudi Personal Data Protection Law (PDPL) and applicable Meta Platforms advertising requirements.
Information We Collect
We may collect personal details such as your name, email address, phone number, and company information when you submit inquiries or place orders on our website.
1. Information We Collect
We collect personal information when you:
- Submit a contact form on our website
- Fill out any lead form from social media advertisements or campaigns
- Contact us via phone, email, or WhatsApp
The data we may collect includes:
- Full Name
- Phone Number (including WhatsApp)
- Email Address
- Company Name
- City / Location
- Project or service requirements
- Any additional information you provide voluntarily
2. How We Use Your Information
We use your personal data for the following purposes:
- Responding to your inquiries and service requests
- Providing quotations, consultations, and project support
- Contacting you via phone, email, or WhatsApp
- Delivering our products and services
- Managing customer relationships through our CRM system
- Improving our website, marketing, and customer experience
- Running and optimizing advertising campaigns across digital platforms
3. Social Media & Advertising Platforms
When you interact with our advertisements or lead forms on any social media or digital platform, your information may be securely transferred to our internal systems.
We may use advertising and analytics tools provided by platforms such as:
- Facebook (Meta)
- TikTok
- Google Ads and related services
These platforms may help us:
- Measure ad performance
- Improve targeting and relevance of ads
- Understand user engagement
- Retarget relevant audiences for better service delivery
4. Data Sharing
We do not sell your personal data.
We may share your information only with:
- Internal sales, technical, and support teams
- Trusted CRM, communication, and business management systems
- Third-party service providers required for business operations
- Legal authorities if required by law
All partners and service providers are required to maintain appropriate data protection standards.
5. Data Protection & Security
We take reasonable technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss, misuse, or alteration
- Unauthorized disclosure
Your information is stored securely within our internal systems and tools.
6. Your Rights (Under Saudi PDPL)
You have the right to:
- Request access to your personal data
- Request correction or updates
- Request deletion of your data (where applicable)
- Withdraw consent for communication at any time
To exercise these rights, please contact us using the details below.
7. Communication Consent
By submitting your information through our website, advertisements, or social media channels, you agree that:
- We may contact you via phone, email, or WhatsApp
- We may follow up regarding your inquiry or service request
- We may send relevant business updates related to your request
You may opt out of communication at any time.
8. Cookies & Tracking Technologies
Our website and digital platforms may use cookies and tracking technologies such as:
- Website analytics tools
- Advertising pixels and conversion tracking tools
These tools help us improve website performance and advertising effectiveness.
You can control cookies through your browser settings.
9. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill your inquiry or service request
- Maintain business and legal records
- Improve customer service
After this period, data is securely deleted or anonymized.
10. Third-Party Links
Our website or advertisements may include links to external websites. We are not responsible for the privacy practices of those websites.
11. Policy Updates
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
📧 Email: customerservice@al-mohtaseb.com
📞 Phone: +966 920004999
🌐 Website: https://al-mohtaseb.com